https://christian.nimsky.net/blog daily 0.75 2020-10-07 https://christian.nimsky.net/blog/2020/10/7/online-learning-lessons-be-mindful-about-messaging-and-platforms monthly 0.5 2020-10-07 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1602110880100-AV8N0BTOEDBPFO73C8BZ/checkingmessages.jpg Christian Nimsky's Weblog - Online Learning Lessons: Be Mindful About Messaging (and Platforms) Young woman checking messages (Photo by Chad Madden on Unsplash) https://christian.nimsky.net/blog/2020/10/7/online-learning-lessons-own-your-customer-experience monthly 0.5 2020-10-07 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1602103424279-R4PJVAPNBBOLE4GS3NK2/bolton.jpg Christian Nimsky's Weblog - Online Learning Lessons: Own Your Customer Experience https://christian.nimsky.net/blog/2015/9/25/implementing-a-new-strategy-is-not-a-straight-line-proposition monthly 0.5 2015-09-25 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443218137301-U1BO7QFTSS7CKY0IO11W/image-asset.jpeg Christian Nimsky's Weblog - Implementing a New Strategy Is Not a Straight Line Proposition https://christian.nimsky.net/blog/2015/9/17/creating-a-new-strategy-is-hard-implementing-it-even-harder-why-1 monthly 0.5 2015-09-17 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1442523864379-DYVSTLJZ3FS3K7SK57FH/image-asset.jpeg Christian Nimsky's Weblog - Creating a new strategy is hard. Implementing it, even harder. Why? https://christian.nimsky.net/blog/2014/6/30/navigating-corporate-transformations-as-a-tenured-leader monthly 0.5 2014-07-15 https://christian.nimsky.net/blog/2012/2/8/anchoring-your-product-and-marketing-core-propositions-with.html monthly 0.5 2014-07-15 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808698494-UKPRE4M38GJ4UCFR906P/productanchorstatement.png Christian Nimsky's Weblog - Anchoring Your Product and Marketing Core Propositions with Mad Libs https://christian.nimsky.net/blog/2011/10/6/thanks-steve.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808698394-IZ9NGL5HLHDYBDBTWURF/steve1955-2011.jpg Christian Nimsky's Weblog - Thanks, Steve. https://christian.nimsky.net/blog/2011/1/4/on-kids-and-kindles.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808698793-IAMK59KVW8TZ2DW6X47J/kindle3.jpg Christian Nimsky's Weblog - On Kids and Kindles https://christian.nimsky.net/blog/2010/5/10/this-aint-your-daddys-window-sticker.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808699994-DUHYRJ43JLQLEVZGIS90/stk.jpg Christian Nimsky's Weblog - This Ain't Your Daddy's Window Sticker https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808700193-FFNIBRN4X7BFER43LRG1/kbbsellerstoolkit.jpg Christian Nimsky's Weblog - This Ain't Your Daddy's Window Sticker https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808697301-KZDCDJXU85ACGZT67TFX/stk-logo.jpg Christian Nimsky's Weblog - This Ain't Your Daddy's Window Sticker https://christian.nimsky.net/blog/2009/11/13/droid-verizon-google-voice-great-potential-but-think-before.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808697300-3AY7A94FV85KGI4H5XOP/droid_gvoice.jpg Christian Nimsky's Weblog - Droid + Verizon + Google Voice = Great Potential, But Think Before Porting https://christian.nimsky.net/blog/2009/10/4/pre-teen-daughter-show-her-this-video.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2009/9/21/inspiring-high-altitude-photography-under-150.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808698095-D7JY11ENZEHY2VSC46PF/nearspace_1337arts_300x225.jpg Christian Nimsky's Weblog - Inspiring High Altitude Photography Under $150 https://christian.nimsky.net/blog/2009/9/20/you-will-be-latino-you-will.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808700694-BY4M4T6ZCDT1QPMLGFGO/spanishfacebook.jpg Christian Nimsky's Weblog - You WILL be Latino!!! You WILL!!! https://christian.nimsky.net/blog/2009/6/22/how-not-to-go-out-of-business.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2009/6/2/verizon-mifi-2200-coolest-thing-since-tivo.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808697300-I8VAZUQFDFZNVTZ2EVGD/2200.jpg Christian Nimsky's Weblog - Verizon MiFi 2200: Coolest Thing Since TiVo https://christian.nimsky.net/blog/2009/4/10/camping-by-the-beach.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2009/4/8/summing-up-from-my-6-year-old-daughter.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2009/3/21/kid-tech-ipod-touch-vs-nintendo-ds.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2009/1/5/zion-national-park-in-winter.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2008/11/16/ashes-ashes.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2008/11/4/poor-mans-t-1.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808697299-RMBPT5QZDQQANOL5EX2X/SMCBR21VPN.jpg Christian Nimsky's Weblog - Poor Man's T-1 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808698295-5G2YHPEDID10DY8ORPQP/stats_packet_in_1225749730.png Christian Nimsky's Weblog - Poor Man's T-1 https://christian.nimsky.net/blog/2008/9/26/update-parrot-vs-blueant-supertooth-iii.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2008/9/23/ultimate-home-vociemail.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808697301-VSUVVTGNYPXTQXC1DJ37/simulscribe.jpg Christian Nimsky's Weblog - Ultimate Home Vociemail https://christian.nimsky.net/blog/2008/9/18/questions-for-the-lhc.html monthly 0.5 2008-09-18 https://christian.nimsky.net/blog/2008/8/19/this-wont-hurt-a-bit-hold-still-please.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808699294-827PB4E3XDBTK314QF8N/lhc.jpg Christian Nimsky's Weblog - This Won't Hurt a Bit - Hold Still Please... https://christian.nimsky.net/blog/2008/8/17/super-bluetooth.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808697297-GE1WC0TKO1R5CP6CF12R/bluantsupertooth3.jpg Christian Nimsky's Weblog - Super Bluetooth https://christian.nimsky.net/blog/2008/6/20/travel-light-charge-anything.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808697296-ODUI7GXV09SORPGGOE6N/solio.jpg Christian Nimsky's Weblog - Travel Light & Charge Anything solio.jpg https://christian.nimsky.net/blog/2008/6/5/easy-does-it-with-my-identity.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808700994-1AYMZAIJQUUOCXPFQSLZ/plaxomisfire.jpg Christian Nimsky's Weblog - Easy Does It With My Identity! plaxomisfire.jpg https://christian.nimsky.net/blog/2008/4/24/airport-express-tricks.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808697296-ZE3BYHQM0T7J6YOP6DQA/airportexpress.jpg Christian Nimsky's Weblog - Airport Express Tricks airportexpress.jpg https://christian.nimsky.net/blog/2008/2/10/initial-macbook-air-opinions.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2008/2/2/gasping-for-air.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808697296-1XFRT251U7N47ZTP5IPY/air.png Christian Nimsky's Weblog - Gasping for Air air.png https://christian.nimsky.net/blog/2007/12/29/why-is-renting-an-suv-so-hard.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/12/10/apple-airport-extreme-now-supports-tmobile-uma.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/11/29/dead-buttons-unravel-society.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/11/18/whats-with-the-appletude.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/11/10/wrapping-up-a-busy-week.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/10/28/t-mobile-uma-pays-off.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/10/23/more-smoke.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808700395-MGFDSGRWNLORY7UQ0GCG/nasafirepicture.jpg Christian Nimsky's Weblog - More Smoke Smoke as seen from space - Image courtesy of NASA/MODIS Rapid Response https://christian.nimsky.net/blog/2007/10/22/cough.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/10/18/t-mobile-blackberry-curve.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808701094-TV3F34JZ2L361ZA32OAF/tmobilecurve Christian Nimsky's Weblog - T-Mobile Blackberry Curve tmobilecurve https://christian.nimsky.net/blog/2007/10/15/johnny-appleseed.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/back-from-ny-and-a-nasty-cold.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/9/30/fundraising-evolution-where-is-it.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/9/28/new-bluetooth-headset.html monthly 0.5 2014-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390808699694-TA70MK28ZW3BZJRAU74N/plantronics910.jpg Christian Nimsky's Weblog - New Bluetooth Headset plantronics910.jpg https://christian.nimsky.net/blog/2007/9/27/moving-from-gapps-to-zimbra.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/9/12/back-from-the-big-family-trip-with-a-new-toy.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/globalstar.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/8/9/marriott-gets-hotel-multimedia.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/8/6/crap-plastic-toys.html monthly 0.5 2007-08-08 https://christian.nimsky.net/blog/2007/7/25/the-best-kid-music-ive-found-to-date.html monthly 0.5 2007-08-06 https://christian.nimsky.net/blog/2007/7/18/squarespace.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/2/22/rebooting-space-mountain.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/2007/2/2/why-arent-we-focusing-on-good-automotive-ui-design.html monthly 0.5 2014-01-27 https://christian.nimsky.net/blog/category/Product+Development monthly 0.5 https://christian.nimsky.net/blog/category/Parenting monthly 0.5 https://christian.nimsky.net/blog/category/Leadership monthly 0.5 https://christian.nimsky.net/blog/category/Gadgets monthly 0.5 https://christian.nimsky.net/blog/category/Misc monthly 0.5 https://christian.nimsky.net/blog/category/Trips monthly 0.5 https://christian.nimsky.net/blog/category/Books monthly 0.5 https://christian.nimsky.net/blog/category/Online+Learning+Lessons monthly 0.5 https://christian.nimsky.net/blog/category/Rants monthly 0.5 https://christian.nimsky.net/cr-gallery-culture daily 0.75 2016-01-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551646320-LJ0KLM7R8VN4FOTS3EN1/vlcsnap-2015-05-27-14h51m39s221.png CR Gallery - Culture - Listening After we formed initial cross-functional teams we sent them out to meet with and observe customers trying to solve real-world problems. This example was conducted in the person's home. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551646320-LJ0KLM7R8VN4FOTS3EN1/vlcsnap-2015-05-27-14h51m39s221.png CR Gallery - Culture - Listening After we formed initial cross-functional teams we sent them out to meet with and observe customers trying to solve real-world problems. This example was conducted in the person's home. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551646734-FIYBCGBNLWPLYDRL05RS/vlcsnap-2015-05-27-14h54m50s64.png CR Gallery - Culture - Brand Neutral Observation In addition to interviews we observed consumers in a structured, brand-neutral environment to see how they performed specific tasks while talking to an interviewer in an open fashion. Unlike user testing this allowed the teams to gain a deeper appreciation for how users solved problems. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551650605-JHYYYN2S5FTE4VOVY29X/vlcsnap-2015-05-27-14h50m26s219.png CR Gallery - Culture - Factoring in Retail In addition to observing consumer's home research we also utilized our secret shopper team to "walk a mile" in the consumer's shoes at retail, identifying challenges and needs they would encounter. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551649322-5LKLVXQLIZZD7C5K2F38/cntakingcustomercallsatcr.jpg CR Gallery - Culture - Customer Service We incorporated customer service data as well as listening into our research. While generally a good product "best practice" at Consumer Reports this was particularly relevant as consumers would call us with questions about products, not just their subscription account. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551650205-E6WXNEG6914EFF1CY44M/img_4741.jpg CR Gallery - Culture - Team Approach Teams were cross-functional encompassing design, product, engineering, content and marketing. Team members sat with each other throughout the day, eliminating the delays and diffusion of accountability that comes with distance. We continued embracing our remote-friendly culture through constant-on videoconferencing. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551651136-67D0ALR4S323WEW69F1Q/Lisa.jpg CR Gallery - Culture - Customer Personas In an organization that tended to fixate on statistics and segments, we used personas derived from both segment data and what we learned in our listening labs to paint a clear picture of the type of person and specific needs we were solving for. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551654560-8BB8CPSMPFU75IOXN10C/img_0115.jpg CR Gallery - Culture - Mapping Needs to Concepts The team used collaborative design approaches that included not only design but also engineering, product, marketing, content and our product testing lab staff to translate user needs to concepts that could be prototyped and tested. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551651569-M50EI1E2YDIKDVZOXUC5/prototype.jpg CR Gallery - Culture - Rapid Prototyping Using rapid prototyping tools we could quickly turn ideas into working prototypes that enabled us to discard elements quickly to bring meaningful software development into play faster. Using a combination of our new team format, rapid prototyping and agile lean/product development, we dramatically reduced time from concept to production launch. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551652435-LI762Q7DJVA8CHYS3YQP/imag1617.jpg CR Gallery - Culture - Open Reviews Our teams worked in sprints, and weekly reviews were held in an open fashion where anyone in the organization could attend and ask questions or offer observations / ideas. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551653107-0908I6WDPL0DEVSDHUU3/14+-+1.jpg CR Gallery - Culture - Information Sharing We held weekly informal get-togethers on Tuesdays to share what we had learned the prior week, usually focusing on a single team since we limited it to 30 minutes right before lunch. This was designed to address a Consumer Reports cultural tendency to "wait to be told" - instead we made them attractive events by staging in a public area and providing coffee/cookies (particularly effective during NY winter months). In this example our new Autos category leader was sharing what he learned in his first few weeks looking at our business and listening to consumers. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551653965-NIFQ4JX46E23WO98JPFH/14+-+1+%2842%29.jpg CR Gallery - Culture - Connecting Across Geographies We emphasized constant connection (we were a Google shop and used Hangouts) to remote offices. Almost all sprint review meetings were public and were broadcast electronically (CR has several offices around the US so spanning geography was important). https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443551654542-KO7GMG76FXUEYNSZ78R0/14+-+3+%289%29.jpg CR Gallery - Culture - Learning Lab Our design team created a "learning lab" space where most of these gatherings were held. When not used for gatherings, it contained the latest user interviews / research on iPad kiosks so the rest of the organization could directly empathize with consumers. https://christian.nimsky.net/cr-gallery-strategy daily 0.75 2021-12-27 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443566618511-BGG0FRC5XER7GCPFNZRW/Slide1.jpg CR Gallery - Strategy https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443566618511-BGG0FRC5XER7GCPFNZRW/Slide1.jpg CR Gallery - Strategy https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443566619399-65U3TA836TQS3BP01ZS1/Slide4.jpg CR Gallery - Strategy https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1443566617462-3BK19AKJ5VAQ44ALQ3NN/Slide6.jpg CR Gallery - Strategy https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1453932871454-SC9YW3PC4ATGL83ZGCZK/Slide2.jpg CR Gallery - Strategy https://christian.nimsky.net/about daily 0.75 2020-09-03 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1432234220913-JFHN8JLRBR3BS1P7L59M/CNimsky+casual+headshot.jpg About https://christian.nimsky.net/contact daily 0.75 2014-11-18 https://christian.nimsky.net/work daily 0.75 2023-01-05 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390110413966-X9OU0NCF20ZEL26YB9YP/hgm_logo.gif Work https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390026178950-MH8AY0E3N1LLAHEZN0D0/Kelley-Blue-Book.jpeg Work https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390024466952-0G3GT4GAI74PZMHADR8Q/Consumer-Reports-Logo.jpeg Work https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390111955808-FWZ3NUWKCGKQB6LQBVCR/abtl+logo.jpeg Work https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1572236124624-0C2BUQRWR6WAQNWIJFQM/PADI_logo_72dpi_Hor_Trap_Tag_RGB.jpg Work https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390113311205-XSX3II0TGZYXG27HHG84/Ernst-and-Young-logo.jpeg Work https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390112120686-12SDIWMUGI67BQLT8ZAU/edmunds_logo_official_hi_res.jpeg Work https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/f32b8df1-f004-4331-8308-655316e03b3b/Vehlo.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1483585548169-ORIIR2N161I6VP0XLSUQ/image-asset.jpeg Work https://christian.nimsky.net/home daily 1.0 2015-05-21 https://images.squarespace-cdn.com/content/v1/52d9e995e4b02995f7df320d/1390704852530-MG8SN0EDR4VFHPI2M6L0/20091126_3527.jpg Home